Terms and Conditions – Website

1. GENERAL.

1.1 Hello there! We are Taiga Motors Inc. (“Taiga”, “we”, “us” or “our”). We maintain the website https://taigamotors.com (the “Website”). These terms and conditions are an agreement between you and us and are applicable for as long as you are using our Website, and enter into force at the earliest of the moment at which you (1) accept these Terms and Conditions; (2) use and access our Website, or (3) the earliest moment which is recognized by the applicable laws where you are located.

1.2 Your access and use of the Website and the messages, information, data, text, graphics, images, photographs, illustrations, software or other content available through the Website (collectively, the “Content”) is subject to these terms and conditions (“Terms and Conditions”) and all applicable laws. By entering into these Terms and Conditions, you accept, without limitation or qualification, the Terms and Conditions. If you do not agree to abide by the Terms and Conditions, please immediately refrain from accessing or using the Website and its Content and delete any Content downloaded from the Website.

1.3 If you have questions about any of these Terms and Conditions, please contact us at:

Taiga Motors Inc.

480 Lafleur Avenue, Lasalle, QC H8R 3H9, Canada

514-369-7617

info@taigamotors.ca

2. DISCLAIMERS AND LIMITATION OF LIABILITY.

2.1 While Taiga strives to include up to date and accurate information on the Website, the Website and the Content, to the maximum extent permitted by applicable law, are provided on an “AS IS” and as available basis, and any access to, use of, modification to or reliance on the Website and the Content shall be at your sole risk. Taiga and its partners, licensors, agents, content providers, service providers, employees, officers, directors or representatives (“Taiga Representatives”) in no way warrant the accuracy of such information, nor do Taiga or Taiga Representatives assume any liability or responsibility for any errors or omissions contained on the Website, as Taiga and Taiga Representatives cannot and do not guarantee and do not make any, and expressly disclaim, all representations, warranties, covenants and conditions, express or implied, by operation of law or otherwise, with respect to the Website or Content, including: (i) any implied warranties and conditions of merchantability, merchantable quality, or fitness for any particular purpose, or non-infringement, or any implied representations or warranties arising out of course of performance, course of dealing or usage of trade; (ii) that the Website or Content will meet your (or your organization or company’s) requirements or will be compatible with your or your organization or company’s) computer or related equipment or software; (iii) that the Website or Content is accurate, valid, reliable, authentic, current, or complete; (iv) that the Website will continue to operate, operate without interruptions or be error-free; or (v) that your browsing of materials displayed on the Website will not infringe rights of third parties not owned by Taiga.

Claims made with respect to our products are made in good faith and based on all reasonable information available to Taiga at the time of testing. These claims are not, however, indicative of performance and specifications of our products altogether. The metrics we present (such as weight, range, speed, acceleration and battery life) depend on several variables such as the environment, terrain, weather conditions, as well as local regulations and the final build of the ordered product. We make performance claims on an informational purpose only and disclaim that our products will meet these standards in any and all circumstances.

2.2 Your browsing of the Website is done at your own risk. Neither Taiga nor any other party (including Taiga Representatives) involved in creating, producing, or delivering the Website shall be liable for any loss or damage whatsoever (including direct, incidental, consequential, indirect, exemplary, special, or punitive damages) arising out of, or in connection to, your access to, or use of, or any inconvenience, delay of access or use to, the Website, the Content, the User Modifications, any content of any linked website, or failure of such sites (including damages suffered as a result of omissions or inaccuracies in such Website or content, or the transmission of confidential or sensitive information to or from such sites), even if Taiga or Taiga Representatives have been advised of the possibility of such damages or loss or if such damage or loss was foreseeable.

3. CHANGES TO THE WEBSITE.

3.1 Taiga may at any time revise these Terms and Conditions in the event of changes in applicable law and regulatory requirements, to adapt to new technologies, functionalities, or otherwise based on our legitimate business needs or if there are changes to our business practices. Such notice will be provided through the Website. If you are not happy with those changes, you will be bound by the version of these Terms and Conditions in force at the moment when you give us your consent. If any term, condition or any change to the Terms and Conditions is not acceptable to you, you must discontinue the use of the Website immediately. The Terms and Conditions apply exclusively to your use of the Website and do not alter the terms or conditions of any other agreement you may have with Taiga.

3.2 Taiga may, at any time without notice or liability, and for any reason whatsoever, terminate, change, suspend or discontinue any aspect of the Website. Taiga reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Website at any time without notice, but confirms that it has no duty to do so. Taiga and its service providers will also have the right to terminate your use of the Website as set out below under the heading “Termination of Use”.

4. COMMUNICATIONS.

4.1 Subject to any applicable law (and, in the case of personal information, the requirements of the Privacy Policy (as defined at Section 9.1)) and the terms of any other agreements entered into with Taiga, any communications sent by you via the Website or via email, whether solicited by Taiga or otherwise, are on a non-confidential basis, and Taiga shall be free to use and disclose the content of any such communication, including any ideas, inventions, concepts or know-how disclosed therein, for any purpose including developing, manufacturing and/or marketing goods and services. You agree to not assert any ownership right of any kind in such communications (including copyright, trade-mark, patent, unfair competition, moral rights, or implied contract) and you hereby waive such moral rights in favour of Taiga as well as the right to receive any financial or other consideration in connection with such communication.

4.2 All information you submit via our Website needs to be exact, up-to-date and complete.

4.3 While the Website and Content provide information regarding the products and services offered by Taiga, no part of the Website or Content constitutes an offer for the sale of products or the provision of services. Any sale or provision of Taiga products and services shall be subject to a separate contractual agreement. No contractual terms or conditions communicated by you via the Website shall form part of the contract for the purchase or provision or products and services unless expressly incorporated therein.

5. PERMITTED USES.

5.1 You are granted a non-exclusive, non-transferable, non-sub-licensable, revocable, limited license to copy, download, display on your computer, print, and use the Content only for informational purposes and solely for: (a) your own personal use; or (b) your organization’s or company’s internal use. Except as provided herein, no other use is permitted. The foregoing shall not be interpreted such as to restrict the use of social media for sharing the Content.

5.2 All rights, titles and interests not expressly granted by the Terms and Conditions are reserved to Taiga.

6. RESTRICTED USES.

6.1 You may use the Website only for fair and lawful purposes and in accordance with applicable law, without malicious intent and without causing any breach of security, including unauthorized access, breach of confidentiality, breach of integrity, or breach of availability (for example, through denial of service attacks).

6.2 You may not, without the written permission of Taiga, “mirror” any Content on any other server.

7. PROPRIETARY CONTENT AND INFORMATION.

7.1 You agree that all Content is protected by copyright (either registered or arising at common law or under the applicable civil law) and owned or controlled by Taiga or its licensors, as applicable. You shall acknowledge the source of any Content used by you in accordance with the Terms and Conditions.

7.2 Any unauthorized copying, redistribution, reproduction or modification of the Website or the Content by any person may be a violation of trade-mark and/or copyright laws and could subject such person to legal action. You agree to comply with all copyright laws worldwide in your use of the Website and the Content and to prevent any unauthorized copying of the Content.

7.3 Certain names, words, titles, phrases, logos, icons, graphics or designs in the Website, including without limitation Taiga, the Taiga logo, constitute trade-marks, trade names, trade dress and/or associated products and services of Taiga, its partners, any licensor, content provider, service provider or contractor of Taiga or any other third party (collectively the “Marks”) and may be protected in Canada or elsewhere and their display on the Website does not convey or create any licence or other rights in the Marks. Any use of any of the Marks, in whole or in part, that are accessible via the Website without prior written authorization of Taiga or such third party, as applicable, is strictly prohibited. You may not register domain names that correspond to the Marks.

7.4 We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act (“DMCA”). If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Website, please notify Taiga’s copyright agent, as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide the following information in writing:

An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
Identification of the copyrighted work that you claim has been infringed;
Identification of the material that is claimed to be infringing and where it is located on the Website;
Information reasonably sufficient to permit Taiga to contact you, such as your address, telephone number, and, email address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.

The above information must be submitted to the following DMCA Agent:

Attn: DMCA Notice

Taiga Motors Inc.

480 Lafleur Avenue, Lasalle, QC H8R 3H9, Canada

info@taigamotors.ca

8. LINKED WEBSITE AND FRAMING.

8.1 Certain links on the Website may take you to another website, such as social medias. Taiga provides these links for information purpose only. Taiga is not responsible for the content of any such linked pages. Taiga makes no representation or warranty regarding, and does not endorse or approve, any linked website, the information appearing thereon or any of the products or services described. Should you leave the Website via a link contained herein, and view content that is not provided by or on behalf of Taiga, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements.

8.2 You are granted a limited, non-exclusive right to create a hyperlink to the Website. You agree that if you link another website to the Website, such other website shall not (a) create frames around any part of the Website or use other techniques that alter the visual presentation of the Website; (b) imply that Taiga is endorsing you or any other person (including your organization or company), or you or such other person’s products or services; (c) without the prior written consent of Taiga, imply an affiliation between you or any other person, or you or such other person’s products or services and Taiga; (d) misrepresent the relationship of you or any other person with Taiga or present false, misleading, derogatory, defamatory or otherwise damaging information or impressions about Taiga or any of its products or services; or (e) contain materials that may be interpreted as distasteful, harmful, offensive, or inaccurate, or are otherwise in breach of the Terms and Conditions (including Section 6 (Restricted Uses)).

9. PRIVACY.

9.1 To the maximum extent permitted by applicable law, by using the Website, you consent to Taiga’s Privacy Policy (the “Privacy Policy”).

10. JURISDICTION.

10.1 The Website is hosted on servers residing in Canada and the Website is controlled by Taiga from the Province of Quebec, Canada. By accessing the Website, you agree that this agreement is formed in the Province of Quebec, Canada, and that all matters relating hereto shall be governed by the laws applicable in the Province of Quebec, without regard to the conflicts of laws principals thereof.

(This Section 10.2 is not applicable to Canadian consumers)

10.2 To the maximum extent permitted under applicable law, you and Taiga agree to waive any right to a jury trial, or the right to have any dispute arising from these Terms and Conditions or from your use of the Website resolved in any court, and instead accept the use of binding arbitration. Any dispute, controversy or claim arising out of or relating to these Terms and Conditions, including any question regarding their existence, interpretation, validity, breach or termination or the business relationship created by it, shall be referred to and finally resolved by arbitration under the Canadian Arbitration Association Arbitration Rules. The place of the arbitration shall be Montreal, Quebec, Canada. You and Taiga empower the arbitrator with the exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of these terms or formation of this contract, including the arbitrability of any dispute and any claim that all or any part of these terms are void or voidable.

11. TERMINATION OF USE.

11.1 If you breach any provision of the Terms and Conditions, then you may no longer use the Website or the applicable Content that is made available through the Website. Taiga, in its discretion, shall determine whether the Terms and Conditions have been violated.

Privacy Policy

At Taiga Motors Inc. (“Taiga” or “we”), we firmly believe in transparency with respect to how we collect, use and disclose your personal data. This Privacy Policy contains information about this, as well as your rights.

This Privacy Policy describes how Taiga processes personal data when you use our website https://taigamotors.com (the “Website”), including when you reserve or use our products, make purchases, apply for employment opportunities, fill out applications or forms, or make inquiries. This Privacy Policy also covers your interactions with us, whether it is when you use our vehicles or our mobile application, when we communicate with you, how your register to our events, and our marketing activities (together our “Services”). This Privacy Policy does not describe the types of cookies and tracking technologies that we use. If you would like more information about this, please consult our Cookie Policy.

If you have any questions, concerns or inquiries regarding the processing of your personal data or this Privacy Policy, do not hesitate to reach out to us. Below you will find the information needed to contact us either by email at DPO@taigamotors.ca or by mail at:

Taiga Motors Inc. – Attn: Data Protection Officer

480 Lafleur Avenue

Lasalle

Québec H8R 3H9

Canada

If you are in a jurisdiction which puts forward the notion of data controller (such as the European Union), we are the data controller of the personal data collected through our Services.

WHAT DO WE CONSIDER AS PERSONAL DATA?

We consider as personal data any information which relates to an identified or identifiable natural person, such as an identification number and location data. We include in our definition of personal data the cookies and tracking technologies that we used, as described in our Cookie Policy, you may refer to this document for more specific information on practices regarding cookies. Depending on where you are located, some of the personal data that we refer to in this Privacy Policy may not be considered personal data under the laws that apply to you.

WHEN DOES THIS PRIVACY POLICY NOT APPLY?

If you click-through to links to third parties’ websites, applications, or services from our Services, this Privacy Policy does not apply to the processing of personal data by these external services. It is always a good idea to read their privacy policies to better understand what they do with your personal data. This Privacy Policy does not describe how our products will process users’ personal data for the moment – subsequent changes will be made to reflect our practices.

WHAT TYPE OF PERSONAL DATA DO WE COLLECT, AND WHY?

As part of the Services, we collect the personal data described in the table below. The table also provides you with information on the purpose of our collection and the legal basis for the collection of personal data is identified. Such legal basis may not be applicable in your jurisdiction.

If we process your personal data based on your consent, you can always withdraw such consent by sending an email at info@taigamotors.ca or through the functionalities that we make available to you.

We collect personal information directly from you. We also use third-party service providers which may request additional information from you. For example, we use Stripe (for vehicle reservations) and Shopify (for merchandise and apparel) as third-party payment processor and as part of their financial compliance activities, they may obtain personal information about you, such as date of birth and government issued IDs.

SITUATIONS WHERE WE COLLECT PERSONAL DATA FROM YOU	EXAMPLES OF PERSONAL DATA	PURPOSES AND EXAMPLES OF USE	LEGAL BASIS
Whenever you visit our Website.	IP address Device type Operating system Internet browser type Time spent on the Services Pages visited Links clicked Language preference Pages that led or referred you to the Website	This data is collected automatically through our Services for various reasons, including to have them function effectively, to fix bugs or to improve the security of our Website. We collect usage and performance data for analytics purposes, to help us know more about your use of the Website and to improve it. This information is collected through analytic cookies that are anonymized unless we obtain consent from you for additional information. Please see our Cookie Policy for more details.	Legitimate interests
When you communicate with Taiga through the Website or social media.	First and last names Email address Country Mobile phone number Content of communications	Our Website contains forms to communicate with us, as well as emails and social media accounts which can be used to reach out to us. When you do so, we may ask for identification data such as your first and last names, and we will collect any other information which is included in your inquiry. We will communicate with you using the means and information you provide.	Consent
When you complete a pre-order form, purchase a Taiga vehicle, or when you require maintenance and repairs.	First and last names Address Mobile phone number Email address Specifications of the Taiga vehicle (Model, year, serial number, warranty plan) Other information you shared in the context of these services.	We automatically collect your information when you complete the pre-order form on our website but leave before proceeding with payment. If you have accepted to receive our newsletter and marketing communications, we may contact you regarding this uncompleted order. We will also need to collect certain information to organize the delivery of your vehicle and coordinate maintenance and support operations if you experience issues with your vehicle, including if you want to purchase pieces and accessories, or require warranty work to be performed. We may send you SMS text messages to inform you about your pre-order or your vehicle, or communicate with you by phone. We may collect your contact information to refer you to a Taiga dealer and invite them to contact you to proceed with sale, repairs or maintenance work.	Pursuant to a Sale or Service Agreement Consent Legitimate Interest
When you use a Taiga vehicle.	Geographical location Wi-Fi IP Address Vehicle Display Name Wi-Fi Connection Strength Vehicle Serial Number Vehicle State of Charge LTE Connectivity Status Statistical and Performance information about use of the vehicle (such as speed and battery use)	Our vehicles are connected and data is collected when you use them. We collect such data to improve vehicle performance and customer experience, allow Taiga to provide adequate and timely support for the vehicles and drive research and development initiatives. Taiga may be legally compelled to share such data with law enforcement bodies or other third parties (such as insurers). Taiga will inform you about such disclosure if possible. Location data is accessed where there is a need-to-know (such as in case of accident, support calls or when you consent to it). Location data is used to provide functions of the vehicle (such as the odometer and vehicle speed, which are GPS-based) as well as certain features of the mobile application that you can elect to activate. Aggregated location data may be used for Taiga’s research and development activities and internal business purposes, including planning purposes and statistical analysis.	Legitimate interest Pursuant to a Sale Agreement Consent
When you interact with Taiga in order to be a Taiga Service Provider or a Taiga dealer (i.e. third parties that provide certain vehicle-related services).	First and last names Position Company Address Country City Zip code Email Phone and mobile numbers Whether you operate your business	If you would like to become a Taiga Service Provider or a Taiga dealer, we will ask that you share specific information about you, such as contact information.	Consent
When we send marketing communications.	Consent Email address	If you accept to receive our newsletter or marketing communications, we will ask for your opt-in consent and email address. Please note that you can optout from receiving our marketing communications. You can do so by clicking the “unsubscribe” link at the bottom of the emails you receive from us. You can also contact us directly to do so. Note that unsubscribing applies to newsletters or marketing communications do not prevent us from contacting you for pre-orders or in response to queries or forms you make. Please consult this Privacy Policy attentively – Taiga may contact you directly in cases other than through general marketing communications.	Consent
When you attend an event by Taiga or sign up for a demo.	First and last names Email address Phone number Time slot reserved and event information	If you register to one of our events or sign up for a demo, we will collect certain personal information and may share such personal information with a Taiga dealer, including to confirm your attendance, reserve your place, send you reminders and write you in connection with the event or demo (e.g. to obtain feedback on your participation). We may send you SMS text messages or call you to remind you of your reservation.	Consent
Whenever you make a payment transaction on our Website.	Payment information Country Zip code First and last names Email address Phone number Country, Zip code Model and number of units ordered Payment method, amount of deposit, date of deposit	If you decide to pre-order our products or transact with us, you will have to complete a form and be asked to provide your credit card information to Stripe or Shopify. We use Stripe or Shopify to process your credit card information. Apart from the last 4 digits of your credit card number, we cannot view your credit card information. Third-party payment solutions providers also use personal information to conduct fraud monitoring, prevention and financial compliance activities.	Performance of an agreement (such as the pre-order agreement or the purchase of merchandise and apparel) Legitimate interests and compliance with applicable laws
When your purchase items and organize delivery.	First and last names Email address Billing Address Shipping Address Phone number Country, Zip code Products purchased Payment method, amount of purchase, date of transaction	When you purchase on our online store, we require you to complete a form on our Website to make an order, arrange payment and shipping details. Once the transaction has been successfully completed, we will receive the confirmation with the date of transaction and the amount.	Sale contract
When you apply for a job posting	Identification information Background information about your career and education Resume and cover letter Eligibility to work in Canada ID numbers	From time to time, we have job openings that may be tempting to you! If you decide to apply, we will ask for identification information and background information about your career. We may also contact you for future opportunities if the one you applied for does not work out – you can opt out by letting us know if you do not wish to be contacted for future roles. If your application is retained, we will require additional information to identify you and undertake professional and criminal background checks.	Consent
When we connect or interact online	Publicly available information on your social media profiles and other personal pages, such as Instagram, Facebook and YouTube, LinkedIn, or TikTok.	If you follow us or interact with us online, we may process your personal data in order to exchange with you and respond to your inquiries. If you participate in a contest online, we process your personal data to run the contest.	Legitimate Interests Consent (for direct messages)

WHERE DO WE COLLECT, USE AND DISCLOSE YOUR PERSONAL DATA?

Your personal data may be stored on servers located in a country other than where you reside. Where possible, Taiga makes efforts to host personal data in Canada. In certain cases, we host personal data in the United States, including through our use of Amazon Web Services. We also use third party service providers in other countries, and they may process your data in those countries. Those countries may not have the same data protection laws as the country in which you initially provided that information, or of your nationality. Before transferring personal data to third parties, we take commercially reasonable measures to ensure that adequate safeguards are in place, such as by entering into agreements with such third parties that incorporate standard contractual clauses or other legally acceptable transfer mechanism.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We use reasonable organizational, technical, and administrative measures to protect information within our organization.

We make commercially reasonable efforts to use service providers that have appropriate security safeguards in place. For instance, we use Amazon Web Services, which maintains several independent verifications of its security, privacy and compliance control including ISO/IEC 27001:2013, 27017:2015, 27018: 2019, 9001:2015. You can review Amazon Web Services’ safeguards here .

We use Stripe to process credit card data for pre-orders. Stripe maintains several security safeguards and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. You can read more about Stripe’s security policies here . We also use Shopify Payments to process payment data for non-vehicle sales, such as for accessories and merchandise. Shopify Payments maintains security safeguards and holds PCI-DSS compliance certification. Shopify Payment also undertakes SOC 2 Type II and SOC 3 audits. You can read more about Shopify’s safeguards and consult their compliance reports here.

However, no data transmission or storage system is guaranteed to be 100% secure. You also need to do your part, such as by using secure networks, especially when making a payment.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We retain personal information for as long as necessary to provide you with the Services or as required by applicable laws, whichever is longer.

WITH WHICH CATEGORIES OF RECIPIENTS DO WE SHARE PERSONAL DATA?

We do not sell your personal data. We disclose your personal data as required to provide you with the Services. Here are the categories of recipients with whom we share personal information, as well as examples of third-party service providers involved:

IT Service Providers	We use service providers to provide and host our Services online, as well as to enable other functionalities. For example: We use Ironclad as a contract management tool. You can consult their privacy policy here. We use Amazon Web Services to host data from our Services (including data about vehicle use). You can consult their privacy policy here. We use WP Engine as a hosting service provider. You can consult WP Engine’s privacy policy here. We use Zapier as an automation platform. You can consult Zapier’s privacy policy here . We use Shopify to power e-commerce operations, mainly for non-vehicle sales. You can consult their privacy policy here. We use Infor (LN) as our enterprise resource planning software, which we use namely to process your orders. You can consult their privacy policy here. We use Microsoft Office for our business operations, PowerBI and Azure Databricks for data analytics and Microsoft Azure Active Directory B2C to manage customers’ identity and authenticate connections. You can consult Microsoft’s privacy policy here. We use Twilio to interact and communicate with customers and drive engagement. You can consult Twilio’s privacy policy here. Other terms, such as the Digital Services and Mobile Application Policy describe other third-party providers.
Email Providers	We use Mailchimp to send you communications by email. You can consult Mailchimp’s privacy policy here.
Scheduling Platform	We use Calendly to schedule events and send reminders about them. You can consult their privacy policy here.
Analytics and Performance Providers	We use third-party service providers to monitor and analyze the use of our Services. Notably, we use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can consult their privacy policy here. We use IP Stack to present relevant content to our website visitors. You can consult IP Stack’s privacy policy here. Vehicle connectivity via cellular telecommunications networks is made available by Digi International Inc. You can consult their privacy policy here.
Online Interactions	When you interact with our social media accounts, data about you may be shared with the social media providers. When you share our content through the social media handles on our Website, we are joint-controllers with these social media platforms, and they may use your personal data for other purposes, please consult their privacy policies below: LinkedIn Facebook Instagram TikTok Youtube Twitter
Payment Providers	We use payment providers to allow for credit card payments through the Website, including Stripe and Shopify Payments. You can read Stripe’s privacy policy here and Shopify Payments privacy policy here.
Human Resources Service Providers	We use Workable to manage job applications and the recruitment process. You can read Workable’s privacy policy here. We use BambooHR and Ceridian to manage our human resources operations. You can consult BambooHR’ General Privacy Notice here and Ceridian’s privacy policy here. We use Certn to perform background checks on successful applicants before hiring. You can read Certn’s privacy policy here.
E-commerce activities	Taiga strives to conduct most of its commercial activities digitally. To do so, Taiga relies on different service providers. Certain of our e-commerce operations are powered using Shopify, mainly non-vehicle sales. You can consult Shopify’s privacy policy for customers here, and its general privacy policy here. Canada Post is responsible for delivery of merchandise and accessories. You can read Canada Post’s privacy policy here.
Customer Relations Management Providers	We use Salesforce to manage our relationships with external parties, including with our customers, partners and people who write to us. You can consult Salesforce’s privacy policy here.
Law Enforcement and Other Authorities	We may receive requests from law enforcement or the authorities to access personal data. Whenever permitted by law, we advise our users or clients before responding to such requests. We also validate that the request is legitimate before responding.
Taiga Service Providers, Dealers and Carriers	Taiga relies on Taiga Service Providers and Dealers to sell vehicles, execute deliveries and provide support to its customers. We will share personal data with them to help them help you better. We will also disclose some of your personal data to the carrier responsible of the delivery of your vehicle to the chosen Taiga Service Provider’s location.
Business Transaction	We may disclose your personal data in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business by another entity or investors. For instance, if we sell our assets, your personal data may be part of such assets.

HOW CAN USERS EXERCISE THEIR RIGHTS REGARDING THEIR PERSONAL DATA?

Depending on where you are located, different rights are granted to you so that you can control how we process your personal data. These rights generally include the rights to access and rectify personal data. In certain jurisdictions additional rights include:

The right to be informed about how we process your personal data;
The right to request the erasure of your personal data;
The right to revoke your consent when our processing is based on your consent;
The right to object to the processing of your personal data;
The right to restrict the processing of your personal data;
The right to have automated decision making reviewed in accordance with the law;
The right to the portability of your personal data;

Some of these rights may not be applicable, depending on the circumstances and jurisdiction. Typically, your country’s data protection authority has information available online about your rights.

If you reach out to us to exercise your rights, we will respond to you within 30 days of receiving your request, or faster if required by applicable laws. In some cases, we may need additional information to validate your identity. We will only use this information for this purpose. If you do not agree with how we responded to your request, you have the right to lodge a complaint with your local authorities.

If you are located in Canada, the Officer of the Privacy Commissioner of Canada drafted this FAQ to help you access your personal information when it is held by a business. You can also contact the Office of the Privacy Commissioner of Canada’s Information Center:

Telephone

9:00 am to 4:00 pm EST

Toll-free: 1-800-282-1376

Mailing address

Office of the Privacy Commissioner

30 Victoria Street

Gatineau, Québec

K1A 1H3

If you’re not satisfied with how we process your request, you can lodge a complaint with the OPC, by filling out this form .

WILL THIS PRIVACY POLICY BE UPDATED?

Yes, we will update this Privacy Policy from time to time to reflect technological changes, new functionalities and new legislation. Please refer to the latest update date above to know when we last updated this Privacy Policy.

HOW DO YOU MANAGE COOKIES?

We have adopted the following Cookie Policy.

Cookie Policy

This Cookie Policy applies to our website which is available at https://taigamotors.com (the “Website”) and to our recruitment, e-commerce, marketing and sales activities (the “Services”). If you have any questions about this Cookie Policy, you can reach our Data Protection Officer using the following contact information:

Taiga Motors Inc.

Attention: Data Protection Officer

E-mail: DPO@taigamotors.ca

Address: 480 Lafleur Avenue, Lasalle, QC H8R 3H9, Canada

This Cookie Policy does not apply to any links towards third-party websites, services or applications. We encourage you to review the cookie practices of these third parties prior to using their respective applications, services and products.

This Cookie Policy only covers our use of cookies and similar tracking technologies as described below. Please read our Privacy Policy for more explanations on our processing of your personal data.

If you are in a jurisdiction which puts forward the notion of data controller (such as the European Union), we are the data controller of the personal data collected through our Services.

1. WHAT IS A COOKIE?

A cookie is a small data file that is packed and stored as a cookie, sent to your web browser, and then stored on your computer. We include in our definition of cookies similar tracking technologies such as pixels and web beacons. We use the following types of cookies:

First party cookies are those installed by us and they are installed either for the time that you use our Website or they are stored longer to be used when you come back to use our Website.
Third-party cookies are installed by our partners and generally stay installed as you navigate the web. When you come back to our Website, the cookies that we have installed on your device will be sent to our web server so the information can be accessed and reused. Websites use cookies because web servers do not have memory

We install both session and persistent cookies on your browser:

A session cookie is only installed temporarily in a browser’s memory, so once you close your browser, session cookies disappear.
A persistent cookie is installed longer on your device. For instance, the _ga cookie installed by Google Analytics remains for a year, whereas other cookies only last less than 24 hours. Persistent cookies are commonly used for web analytics which requires tracking visitor behaviour over different websites, as with Google Analytics. Web analytics does not allow websites to identify you individually since it uses tokens as an identifier or is provided as mass traffic. However, third parties who are permitted to install these cookies on our Website, such as Google Analytics, may have access to more personal data about you.

Most cookies collect information such as how users arrive at and use our Website, or a user’s general location. Cookies can also log what type of device you are using to connect to our Website, which page and at what time, recognizing the browser on your terminal only during the period of validity of the cookie used. Please refer to our Privacy Policy for more information about the electronic data that we process about you.

2. WHAT TYPES OF COOKIES DO YOU USE, WHY, AND USING WHICH LEGAL BASIS?

We use cookies for our Website to function as intended, to collect consent to process personal data in accordance with applicable laws, to analyze our Website performance and to ensure that our Website is secure. Cookies are also useful to identify bugs and errors.

In the European Union, we are required to indicate the legal bases that we use to process your personal data, which include the personal data in cookies. The table below contains our identification of these legal bases regarding cookies. These legal bases may not exist in your jurisdiction. In that case, we use other legal bases that are recognized, such as implied consent.

We collect cookies that classify in each of these categories:

TYPE OF COOKIE	DESCRIPTION
ESSENTIAL	Essential cookies are necessary to operate the core functions of our Website or to comply with applicable laws. These include login cookies, session ID cookies, language cookies as well as security cookies which are used to apply security settings. In other words, essential cookies are used solely to carry out or facilitate the transmission of communications over a network or are strictly necessary to provide our Website. For instance, we use cookielawinfo, a cookie set by the GDPR Cookie Consent Plugin, to remember your consent about cookies. In the European Union, these cookies are collected based on our legitimate interests, which includes compliance with legal requirements and ensuring our Website can operate.
FUNCTIONAL	Functional cookies are used to provide you with some functionalities, and to remember preferences, consents and configurations. In the European Union, these cookies are collected based on your explicit consent. You can withdraw this consent at any time, as explained below.
ANALYTICS	Analytics cookies are used to generate aggregated statistical data about traffic and behaviour of users when using our Website. For instance, we can determine how much time users spend on a page. The cookies named _gid and _ga are used by Google Analytics to gather data about your behaviour on our Website. In the European Union, analytics cookies are processed based on your explicit consent. You can withdraw this consent at any time, as explained below.

3. DO YOU USE GOOGLE ANALYTICS?

Yes, we use cookies installed by Google Analytics. Google Analytics helps website owners like us to measure how users interact with the content of our Website. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example, the URL of the page. The Google Analytics JavaScript libraries use HTTP cookies to “remember” what a user has done on previous pages and interactions with a website. Google Analytics supports different types of JavaScript libraries for measuring website usage and leverages, _ga and _gid cookies to distinguish users and _gat which is used to throttle request rates.

Google Analytics collects Internet Protocol (IP) addresses to provide and protect the security of their website and to identify in which country, state or city in the world you are located. This is referred to as IP geolocation, and does not give Google Analytics or us access to your address. Google Analytics uses a method to mask IPs from website owners. Other data collected by Google Analytics include data related to the device, browser, and on-site activities to measure and report statistics about your interaction.

Google Analytics supports an optional browser add-on that once installed and enabled, disables measurement by Google Analytics for any site you visit. You can find this add-on by clicking here .

4. DO YOU RESPOND TO “DO NOT TRACK” BROWSER SETTINGS?

Legislation in California provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. If activated by you, this setting sends a special signal to the websites you encounter while web browser indicating that you do not wish to be tracked. We do not respond to Do Not Track signals at this time. If we do so in the future, we will describe how so in this Cookie Policy.

5. HOW CAN I MANAGE MY PREFERENCES ABOUT COOKIES?

You can manage your preferences regarding cookies through your browser, however, if you decide to refuse all cookies (such as essential cookies), you may not be able to fully benefit from our Website. You can choose to deactivate cookies at any time on your browser. You can accept or delete cookies one by one or delete them systematically once and for all.

Cookie preferences must be set for each web browser. You generally have several ways to manage cookies, including: completely authorizing or prohibiting cookies, deleting specific cookies that have already been saved by the browser, preventing certain websites from sending cookies to your computer, or blocking third-party cookies (when browsing on a website, cookies are sent to your computer by another website).

Please find below the necessary information on managing cookies with each of the main browsers:

You can also find useful information about how to control cookies here .

6. DO I HAVE ANY RIGHTS OVER MY PERSONAL DATA?

Yes, you have rights and you may lodge complaints as well. Please refer to our Privacy Policy for more information.

7. CAN YOU CHANGE THIS COOKIE POLICY?

Yes, we will change it as required to reflect our current practices and to align with legislative requirements. Please see the above latest update date.

Limited Warranty – Taiga Motors

Taiga Motors Inc. (“Taiga”), gives a LIMITED WARRANTY for the period(s) of time stated herein, subject to certain limitations, on your new Taiga vehicle against defects in material or workmanship provided that it is properly set up, operated, maintained, and stored in accordance with the recommendations set forth by Taiga, including in the Taiga Owner’s Manual. Taiga gives the following limited warranties:

For consumers:
- If the Taiga vehicle is the Orca personal watercraft: a THREE (3) YEAR Powertrain limited warranty for recreational use of the vehicle against defects in material or workmanship in the vehicle’s Powertrain.
- If the Taiga vehicle is a snowmobile: a THREE (3) YEAR, TEN THOUSAND KILOMETER (10,000 KM) of vehicle travel, whichever comes first, Powertrain limited warranty for recreational use of the vehicle against defects in material or workmanship in the vehicle’s Powertrain.
For commercial operators:
- If the Taiga vehicle is the Orca personal watercraft: a TWO (2) YEAR Powertrain limited warranty for COMMERCIAL use of the vehicle against defects in material or workmanship in the vehicle’s Powertrain.
- If the Taiga vehicle is a snowmobile: a TWO (2) YEAR, SEVEN THOUSAND FIVE HUNDRED KILOMETER (7,500 KM) of vehicle travel, whichever comes first, Powertrain limited warranty for COMMERCIAL use of the vehicle against defects in material or workmanship in the vehicle’s Powertrain.
In addition, for all buyers – a ONE (1) YEAR limited warranty for normal use of the vehicle against defects in material or workmanship on all components of the vehicle.

The Powertrain consists of the vehicle’s tractive unit and the high-voltage battery components.

The warranty is transferable to the next buyer of the vehicle prior to expiration of the warranty period, but any such transfer will not extend the original warranty term. The transfer of the warranty shall be registered with Taiga by writing to Taiga at the following email address: ownershiptransfer@taigamotors.ca.

Taiga’s liability for any defects in material or workmanship under this limited warranty shall be limited to repairing the Taiga vehicle at a Taiga third party service provider expressly approved by Taiga (“Taiga Service Provider”) or other Taiga designated location or replacing them as Taiga shall elect. Taiga Service Providers are remunerated by Taiga for their work under this warranty. Parts used in warranty repairs will be warranted for the balance of the vehicle’s warranty period, with all parts replaced under warranty becoming the property of Taiga.

The limited warranty periods begin upon delivery of the vehicle to the original buyer.

WARRANTY COVERAGE AND LIMITATIONS

Taiga vehicles are designed to provide years of reliable use when operated and maintained in accordance with Taiga’s instructions and recommendations. However, the potential for vehicle misuse or unapproved modifications or alterations to the vehicle exists. Therefore, the limited warranty provided shall be as follows:

This limited warranty shall not apply to any vehicle that has been repaired, altered, or modified by anyone other than Taiga or a Taiga Service Provider. The limited warranty shall not apply to any vehicle (i) which has been subject to misuse, abuse, negligence or accident; (ii)any vehicle not operated in accordance with Taiga’s instructions; and (iii) modified in a way so as to adversely affect its operation, performance, stability, or durability, or to change its intended use (including by installing parts not approved by Taiga). Any unauthorized alteration, modification, repair, or service work, including but not limited to the installation of parts not approved by Taiga, performed by it on the vehicle shall be at the buyer’s sole cost and expense, and may void Taiga’s limited warranty. The limited warranty shall also not apply to any vehicle that was used at any point in time for racing or any other competitive activity, whose Identification Number/Serial Number has been altered or removed, or whose warranty void seals have been opened or otherwise disturbed. The buyer hereby indemnifies and holds harmless Taiga and all of its related entities against any liability, costs, and expenses of any nature which they may incur, including attorney’s fees, as a result thereof.

Taiga vehicles are connected, meaning that they rely on software and wireless technology to operate properly. Upgrades to the vehicles and their operating system are transmitted across wireless technology. It is the buyer’s sole responsibility to periodically verify if new updates are available for its vehicle and proceed to installation. Taiga may upgrade its operating system to improve the vehicles (including with respect to safety) and deploy new functionalities. Failure to connect a vehicle and timely install updates may decrease or hinder the vehicle’s performance, may compromise the users’ safety and voids this warranty. Features existing prior to updates may not be available after such updates are made and will not be supported beyond a reasonable period of time. The buyer fully assumes all risks related to not accepting updates. The buyer acknowledges that Taiga’s performance of warranty services may require adequate Internet connectivity. It is the buyer’s sole responsibility to ensure that the vehicle’s location enables Taiga to adequately perform its warranty work.

In addition, the limited warranty does not provide coverage for:

Normal wear (including rust, corrosion or exposure to the elements) or maintenance items, or normal deterioration (for the Orca personal watercraft, these include the sacrificial anode, carbon fiber components, seats and impeller);
Damages to the cooling system, or if the impeller/jet pump system of the Orca personal watercraft is obstructed;
Routine maintenance and adjustments;
Damage due to improper transportation of the vehicle, or winching;
Damage caused by an accident, collision or contact with foreign materials, or vehicle operation, abuse, or abnormal use in a manner inconsistent with the Taiga Owner’s Manual;
Damage caused by the operation of the snowmobile on surfaces other than snow;
Damage caused by the operation of the personal watercraft on surfaces other than water, or damages caused by water intake;
Damage caused by submersion, theft, vandalism, fire, or any act of God;
Damage caused by removal of parts, improper service, repair and/or maintenance, use of fluids, modification or use of parts or accessories not manufactured or approved by Taiga, and which were not approved by Taiga or performed by a Taiga Service Provider;
Damages related to gel coat finish including but not limited to cosmetic gel coat finish, blisters or fiberglass delamination caused by blisters, crazing, spider or hairline cracks;
Damage caused by using the vehicle as a stationary power source;
Damage caused by overloading the vehicle or towing beyond the rated capacity;
Damage caused to the vehicle’s hardware or software, or any loss or harm to any personal information/data uploaded to the vehicle, by any modification or unauthorized access to the vehicle’s data or software from any non-Taiga source, including but not limited to non-Taiga parts, accessories, modifications, services or repairs, third-party applications, software bugs, viruses, or malware, or any other form of interference or cyber-attack on the vehicle and its systems;
Incidental or consequential damages including, but not limited to, towing, transport or delivery and pickup costs of the vehicle, vehicle storage costs, loss of product use, loss of profits, inconvenience, loss of vacation or personal time, or other costs associated with travel, accommodations, and meals; and
Damage, malfunctions, or performance problems caused by the installation or use of any electrical equipment such as chargers not sold or approved by Taiga (for example, non-certified chargers).

Finally, the limited warranty will not provide coverage for vehicles located outside of the country in which the vehicle was first delivered to its original buyer.

EXCLUSIONS OF LIABILITY

NOT VALID FOR QUEBEC CONSUMERS (AS DEFINED BY THE CONSUMER PROTECTION ACT, CQLR c P-40.1) – Except as otherwise expressly stated herein, Taiga makes no other warranty or representation of any kind, expressed or implied. The implied warranty of merchantability and fitness for a particular purpose are EXPRESSLY excluded from this limited warranty. To the extent they cannot be disclaimed, the implied warranties are limited in duration to the life of the express warranty. This limited warranty also excludes incidental, consequential, special, exemplary, PUNITIVE and aggravated damages Including for economic loss arising from claims of product failure, negligence, defective design, manufacturing defect, and failure to warn and/or instruct. This exclusion is independent from and shall survive any finding that the exclusive remedy failed of its essential purpose. The remedies set forth in this warranty are the only remedies available to YOU under this warranty. Some States/Provinces do not allow for the disclaimers, limitations, and exclusions identified above and, as a result, they may not apply you.

Not valid for Quebec consumers (as defined by the Consumer Protection Act, CQLR c P-40.1) – Upon purchase of the vehicle, buyer assumes all liability, including for any economic loss, personal injury and/or property damage, resulting from the handling, possession or use of the vehicle.

No agent, employee or representative of Taiga, nor any Taiga Service Provider, is authorized to bind Taiga to any affirmation, representation or warranty regarding the vehicle except as specifically contained in this limited warranty.

Warranty service is only available in Canada and the United States of America (excluding Hawaii, Alaska and Puerto Rico) in the state/province of delivery. Taiga is under no obligation to offer service support (whether remote or otherwise) for vehicles located outside of these locations. Warranty service is available only at designated Taiga Service Provider locations or as may be approved by Taiga on a case-by-case basis (including on-location service). Transport and shipping fees for warranty service to a Taiga Service Provider or otherwise are your responsibility. Should Taiga, at its sole discretion, accept to perform services under the warranty (or cause a third-party to do so) at any other location than those set out above, this is at buyer’s sole cost and expense (on a time and material basis). Any such services are performed on a case-by-case basis and do not constitute a binding obligation upon Taiga to do so thereafter.

OBTAINING WARRANTY COVERAGE

If your vehicle requires warranty service, you must immediately cease use and operation of the vehicle. The vehicle should then be taken to a Taiga Service Provider who will communicate with Taiga. Once the warranty service is approved by Taiga, the Taiga Service Provider will conduct the warranty service pursuant to the limited warranty. Taiga may elect to evaluate the condition of the vehicle before warranty coverage is determined, and it further reserves the right to inspect replaced parts at its factory before a final warranty determination is made. Spare parts and warranty services are contingent on the buyer’s location and on Taiga’s supply policies and capabilities. Taiga expressly disclaims that all spare parts and repair services will be made available upon request. Additional delays and conditions may apply.

Either as part of performing its obligations under the warranty or otherwise, Taiga will be entitled to replace the Vehicles and supply Buyer with a new equivalent or superior vehicle (at Taiga’s sole discretion), in which case the applicable warranty coverage for the replacement units shall begin anew with the then-applicable limited warranty that applies to each replacement vehicle.

CUSTOMER SERVICE

For questions or if you require additional assistance, please contact Taiga by the means identified on the following page: https://taigamotors.com/contact or in writing at the following address: Taiga Motors (Warranty Claims), 480 Lafleur Avenue, Montréal, Québec, H8R 3H9.

Policy – Digital Services & Mobile App

Hello there! We are Taiga Motors Inc. (“Taiga”). These terms constitute a “Policy” under the Product Purchase Agreement and apply to (1) the downloadable mobile application for smart devices (the “App”); and (2) certain features of Taiga’s connected vehicles (“Vehicles”). This Policy is binding between you and us and is applicable for as long as you are using the Vehicles or the App. This Policy enters into force at the earliest of the moment at which you (1) download and use the App; (2) purchase and start using the Vehicles, or (3) the earliest moment which is recognized by the applicable laws where you are located. If you do not agree with this Policy, you may not use the App nor the Vehicles.

1. DIGITAL SERVICES.

All Vehicles are connected using the different services (“Services”) as follows:

1.1 Bluetooth®. Vehicle is equipped with Bluetooth technology and similarly to other Bluetooth-enabled devices, you acknowledge that others in close proximity to your Vehicle may be able to discover and connect to your Vehicle.

1.2 Wi-Fi. Vehicle is equipped with a Wi-Fi connectivity. It is your responsibility to ensure such network is reliable, has sufficient bandwidth and offers a secure connexion.

1.3 Cellular Connectivity. Taiga relies on third-party service providers to offer cellular connectivity and this service may be discontinued at any time and it is subject to the networks’ availability.

2. VEHICLE DATA.

2.1 Definition. Data will be generated from your use of the Vehicle and will be collated through the Digital Services (“Vehicle Data”). To the extent Vehicle Data includes information that is deemed “personal information” under applicable laws, this information is defined as “User Data” under this Policy. User Data will be treated in accordance with Taiga’s Privacy Policy. You acknowledge that the key function of the Digital Services and the collection of Vehicle Data is to enhance your experience using the Vehicles and improve their safety. Vehicle Data consists of usage, charging and performance data, including but not limited to geolocation, speed, travel time, temperature, battery performance, acceleration. Vehicle Data is continuously and automatically collected whenever the Vehicle is in operation and cannot be deactivated.

2.2 Ownership. Taiga owns all Vehicle Data, except User Data. You hereby grant to Taiga a right to make use of the User Data as set out in the Privacy Policy.

3. MOBILE APP.

3.1 License. Subject to the terms of this Policy, Taiga hereby grants you a limited, personal, non sublicensable, non-transferable, non-exclusive, revocable license to use the App in conjunction to use of a Vehicle, but subject to complying with the terms of this Policy and any documentation accompanying the Vehicle (the “Software License”).

3.2 Misuse. You will not misuse the App or the Digital Services, including by connecting to third-party Vehicles not under your control. If you choose to sell or transfer ownership of your Vehicle to a new owner, you agree that you will deactivate any connexion from your App for such transferred or sold Vehicle.

3.3 Location Data. The App will not track your location unless the location-based features are activated. Note that irrespective of whether location-based features of the App are activated, location data is collected as part of Vehicle Data. Additionally, smart phones with Android® operating systems may require permission to track location to use Bluetooth connectivity.

4. FEATURES.

4.1 Bluetooth Connection. The App uses Bluetooth to connect to your Vehicle. An open Bluetooth connection is activated anytime the vehicle is turned on and the Vehicle remains discoverable as long as it is turned on.

4.2 Wi-Fi connection. The Wi-Fi setting within the Taiga App allows you to connect your vehicle to a Wi-Fi network within the range of your vehicle.

4.3 Maximum Charge Setting. Keeping the battery of your Vehicle fully charged for an extended period can reduce your Vehicle’s battery capacity over time. To avoid diminishing the lifespan of your battery, you can use this feature to set a maximum charge percentage. Your vehicle will automatically stop charging once it reaches the set threshold.

4.4 Maximum Current Setting. When charging your vehicle, the maximum current automatically sets to the amount available from the attached charge cable. When needed, you can use this feature to reduce the current used to charge your vehicle. For example, you may want to reduce the current to prevent overloading a shared power source or to reduce your power consumption by charging your vehicle over a longer period. Always use charging infrastructure that complies with applicable rules. Failure to do so, including in conjunction with this feature, may result in property damages.

4.5 Future Features. Taiga will, from time to time, introduce new features in the App. Taiga also reserves the right to deprecate certain features at any time.

5. THIRD PARTY SERVICE PROVIDERS.

You agree that Taiga uses certain third parties to provide the App and Digital Services (“Third Party Service Providers”) . Taiga specifically disclaims all liability with respect to Third Party Service Providers, including the availability of the App or cellular data. You shall comply with such Third Party Service Providers’ applicable policies and conditions to use the Digital Services and the App at all times.

Third Party Service Providers include Google, where Google Maps is used for location-based features for Android phones when activated. Use of Google Maps within the App is subject to applicable terms of service (https://maps.google.com/help/terms_maps.html) and Google’s Privacy Policy at https://www.google.com/policies/privacy/.

Third Party Service Providers include Apple, where MapKit is used for location-based features for Apple phones when activated. Use of this tool within the App is subject to applicable terms made available by Apple including the following: https://developer.apple.com/support/terms/apple-developer-program-license-agreement/#ADPLA1 and https://www.apple.com/legal/internet-services/maps/terms-en.html.

6. INTELLECTUAL PROPERTY.

As between yourself and Taiga, the App, its underlying technology, software as well as its look and feel, Vehicles and the Digital Services (“Intellectual Property”) are the sole and exclusive property of Taiga, its affiliates and licensors, and are licensed to you solely for use with the normal operation of a Vehicle under your control. Taiga hereby expressly reserves all rights under applicable laws in all jurisdictions, including with respect to any doctrine of ‘first sale’ or otherwise. You shall not reverse-engineer, decrypt, extract, disassemble, design-around, circumvent or otherwise investigate (collectively, “Reverse Engineer”) the Intellectual Property. In the event applicable law grants you the right to Reverse Engineer the Intellectual Property for a stated purpose, you shall provide Taiga with written notice prior to such Reverse Engineering, information sufficient regarding the intended method of Reverse Engineering, its purpose and the legal authority for such activity. You may engage in Reverse Engineering solely to obtain information necessary to achieve such purpose only if: (a) Reverse Engineering is strictly necessary to obtain such information: and (b) you first requested such information from Taiga, and Taiga failed to make such information available under reasonable terms. Any such Reverse Engineering shall be performed solely in furtherance of the legally authorized purposes. Any information so derived shall remain Taiga’s sole and exclusive property and shall remain confidential. Taiga’s trade names, trademarks or logos (“Brand”) remain the sole and exclusive property of Taiga. Use of the Brand by the Purchaser on social media or otherwise is not expressly licensed by Taiga and Purchaser may be requested to take down any false or misleading use of the Brand, communications that suggest association and/or endorsement by Taiga or content that evidences dangerous conduct and/or illegal conduct.

7. PERMITTED USE.

You agree:

1) to use the App and the Digital Services in compliance with all applicable laws at any time;

2 ) to use the App and the Digital Services only in connection with a normal use of the Vehicles;

3) not to use the App or the Digital Services in a way that could damage, disable, overburden, impair or compromise Taiga’s systems or security or interfere with other users, or restrict or inhibit any other users from using the App and/or the Services (including by hacking, brute forcing or defacing the App or the Digital Services);

4) to be responsible for anyone using the App on your device and ensure their compliance with the terms of this Policy; and

5) not to copy, reproduce, republish, reuse, upload, post, transmit, create derivative works or distribute any content presented in or provided by the App, including without limitation for public or commercial purposes.

8. WARRANTY AND DISCLAIMER.

While Taiga strives to include up to date and accurate information, the App, to the maximum extent permitted by applicable law, is provided on an “as is” and “as available” basis. Any access to, use of, modification to or reliance on the App or its features shall be at your sole risk. Taiga and its affiliated entities, partners, licensors, agents, content providers, service providers, employees, officers, directors or representatives (“Taiga Representatives”) in no way warrant the App beyond what is detailed hereunder. Taiga or Taiga Representatives will not assume any liability or responsibility for any errors, omissions, default, bug, or other deficiency contained in the App, as Taiga and Taiga Representatives cannot and do not guarantee and do not make any, and expressly disclaim, all representations, warranties, covenants and conditions, express or implied, by operation of law or otherwise, with respect to the App, including: (i) any implied warranties and conditions of merchantability, merchantable quality, or fitness for any particular purpose, or non-infringement, or any implied representations or warranties arising out of course of performance, course of dealing or usage of trade; (ii) that the App will meet your (or your organization or company’s) requirements or will be compatible with your or your organization or smart phone or related equipment or software; (iii) that the App is accurate, valid, reliable, authentic, current, or complete; (iv) that the App will continue to operate, operate without interruptions or be error-free; or (v) that the App will not infringe rights of third parties not owned by Taiga.

To the extent the App makes available to you any Vehicle Data, it is made available on an “as is” and “as available” basis. Calculating and displaying Vehicle Data relies on numerous factors, and Taiga specifically disclaims that Vehicle Data will be accurate and available. Vehicle Data such as the state of charge or maximal current) are for informational purpose only. Vehicle Data is based on Taiga’s testing. Metrics (such as range, speed, acceleration and battery life) may vary based on the environment terrain, weather conditions, local regulations and state of the Vehicle itself.

9. LIMITATION OF LIABILITY.

In no event will Taiga be liable for any indirect, special, incidental, consequential, exemplary, punitive or aggravated damages in connection with the Digital Services, the App and/or the use of the Vehicle(s), including, without limitation, loss of data, loss of profits, or otherwise, but excluding any damages which cannot be excluded under applicable laws. Taiga’s liability in connection with the Digital Services, the App and/or the use of the Vehicle(s) shall be limited to the greater of (i) value of the purchase price of the Taiga Vehicle(s) you personally own for which a claim in connection with the Digital Services or the App arises, or (ii) one hundred Canadian dollars (100 CAD), unless such damages cannot be excluded under applicable laws.

10. TERMINATION OF USE.

In addition to remedies available in the purchase agreement for a Vehicle (or otherwise available to Taiga), if you breach any provision of the terms of this Policy, then you may no longer use the App. Taiga, in its discretion, shall determine whether this Policy has been violated.

Patents and Intellectual Property

Taiga Motors Inc. is committed to the protection of its intellectual property. This page is intended to provide virtual patent marking and to serve as notice under 35 USC §287(a).
Products falling into the following product categories may be covered by the listed patents and patent applications in the United States and/or other jurisdictions of the world. The product categories are provided for convenience only and should not be interpreted to limit the coverage of the listed applications. This list is non-exhaustive; additional design and utility patent applications may be pending in the United States and elsewhere.

PERSONAL WATERCRAFT
US11485192B2; US11529878B2; US11602995B2; US11712974B2; US11420522B1; US11498426B1

US20210135307A1; US20220194261A1; US20220224139A1; US20220224189A1; US20220219786A1; US20220219785A1; US20220224207A1; US20220315172A1; US20220332398A1; US20220363136A1; US20220355787A1; US20220371700A1; US20230018360A1; US20230191922A1; US20230182576A1; US20230223825A1; US20220355676A1

SNOWMOBILE
US11485192B2; US11498426B1; US11602995B2; US11420522B1

US20210135307A1; US20220194261A1; US20220224139A1; US20220219782A1; US20220219783A1; US20220219784A1; US20220224189A1; US20220219786A1; US20220219785A1; US20220224207A1; US20220332303A1; US20220355787A1; US20230018360A1; US20230191922A1; US20230182576A1; US20230223825A1; US20220355676A1

Vehicle Pre-Order Agreement

Thank you for placing a pre-order for your electric powersports vehicle. This Vehicle Pre-Order Agreement (the “Agreement”) is between you, the individual or entity who reserved the Vehicle (“you”, “Customer”), and Taiga Motors Inc., located at 2695 av. Dollard, Montréal (Québec), H8N 2J8, Canada (“Taiga”). If you have any questions about this Agreement, you can contact us by e-mail at reservations@taigamotors.ca or by calling us at +1 (877) 778-2442.

This Agreement does not constitute a sale. This Agreement does not lock in a production or delivery date. Your purchase of a Vehicle will be subject to you executing a Vehicle Purchase Agreement, which sets out the applicable terms. Final price will be confirmed upon final vehicle selection and configuration, and reflected in the Vehicle Purchase Agreement and accompanying documents. Net price presented at reservation excludes taxes/levies, shipping, and other fees.

In this Agreement, the provisions which are preceded by the mention “N/A to Québec Consumers” are not applicable to individuals in the province of Québec that qualify as ‘consumers’ under applicable laws.

1. DEFINITIONS.

1.1 “Deposit” means the amount that you provided to pre-order your Vehicle.

1.2. “Pre-Order Form” means the form submitted via the Taiga website which, once completed, contains your contact information and further details the Vehicle being pre-ordered, and the Deposit amount.

1.3. “Vehicle” means the Vehicle pre-ordered by you through the Pre-Order Form, such as the snowmobiles or personal watercrafts made available for pre-order by Taiga, whichever is indicated and selected in the Pre-Order Form.

2. PRE-ORDER. By entering into this Agreement, you confirm that you wish to pre-order the Vehicle identified in the Pre-Order Form. You enter into this Agreement when (1) you submit the Pre-Order Form and (2) we receive your Deposit (the “Effective Date”). Making the Deposit and accepting these terms form a valid and binding contract as to its content.

3. PURCHASE AGREEMENT. This Agreement does not constitute an agreement for the sale of any Vehicle. You acknowledge and agree that you will be required to enter into a legally binding agreement to make your actual purchase of a Vehicle (“Vehicle Purchase Agreement”). You acknowledge and agree that this Agreement does contain any warranties, representations or covenants with regards to the Vehicle. The Vehicle Purchase Agreement may be entered into by an affiliate or subsidiary of Taiga.

4. NON-BINDING PRE-ORDER DEPOSIT.

4.1 The Deposit is fully refundable by Taiga to you at any time prior to the first event to occur between (i) confirming the configuration of your Vehicle to Taiga, or (ii) entering into a Vehicle Purchase Agreement. For example, you will be fully refunded if you decide to cancel your pre-order before configuring your Vehicle, or if we decline to maintain your pre-order. No interests will be paid by Taiga upon refunding the Deposit.

4.2 In order to request the refund of your Deposit, please communicate with us by e-mail at reservations@taigamotors.ca. If you can claim reimbursement of your Deposit, we will process the reimbursement upon receipt of your request to the credit card used to make the Deposit. Please allow for reasonable processing time of up to two (2) weeks upon reception of your request.

4.3 Taiga makes no representations or warranties as to Vehicle availability or whether its design, specifications, configuration settings or features will be the same as those set out in the Pre-Order Form. The payment of the Deposit does not confirm or commit Taiga towards pricing, availability or delivery.

4.4 Production timelines and deliveries remain subject to factors beyond Taiga’s reasonable control, such as supply chain management, delivery timelines and optimization, export control, regulatory approvals and all applicable laws.

4.5 You agree and understand that we do not represent or warrant that the Vehicle will be completed or delivered. The Vehicle is under development or manufacturing and additional regulatory concerns may result in delayed commercialization in some regions. We are not responsible for these delays or inability to deliver, and we will reimburse the Deposit if, at our discretion, we deem it necessary to cancel the pre-order.

5. PRICING AND CONFIGURATION. Prior to executing the Vehicle Purchase Agreement, you will be invited by e-mail to complete the configuration of your Vehicle. It is your responsibility to promptly proceed to the configuration of your Vehicle upon receipt of Taiga’s e-mail. Certain features or parts may be offered on a first-to-order basis. An e-mail from Taiga requesting configuration of your Vehicle does not guarantee availability of the Vehicle or specific features, as inventory and availability are managed on an on-going basis. Once you configure your Vehicle, Taiga moves forward to secure the production of a Vehicle as configured, which is why the Deposit is not refundable once configuration is completed. The configuration determines the price applicable to your Vehicle, which will be formalized alongside the Vehicle Purchase Agreement. Once you proceed with the configuration of your Vehicle, the Deposit will be applied to the purchase price of your Vehicle, or if you cancel your pre-order, it will be kept by Taiga.

6. DELIVERY. You acknowledge and agree that the method and location of delivery of the Vehicle will be confirmed at a later date. You agree and understand that deliveries may occur through a third party, such as a dealership. Once you have selected the method and location of delivery of your Vehicle, it cannot be changed. The Vehicle Purchase Agreement will confirm your commitment to pick up the Vehicle in a timely way.

7. GOVERNING LAWS. This Agreement is governed by the laws of Quebec as well as the laws of Canada applicable therein without regard to conflict of laws provisions.

8. PERSONAL INFORMATION. You agree and understand that we will collect, use and disclose your personal information in accordance with our Privacy Policy. The Privacy Policy is subject to change from time to time and the latest version on our website is applicable and shows the latest changes. Note that, at a minimum, we will process your personal information in the performance of this Agreement and in so doing, will disclose your personal information to third-parties as set out in the Privacy Policy.

9. GOVERNING JURISDICTIONS. [N/A to Québec Consumers] All disputes arising out of or in connection with this Agreement, in respect of any legal relationship associated with or derived from this Agreement (save and except with respect to injunction or other immediate relief) (a “Dispute”) will be finally resolved by arbitration under the Arbitration Rules of the ADR Institute of Canada, Inc. (“ADRIC”). The parties shall name an arbitrator by common agreement or subscribe to ADRIC’s case management services. The arbitration will occur in English, in Montreal, Quebec, Canada. The parties may decide to use ADRIC’s online dispute resolution services by common agreement. Except as set forth herein, the parties confer personal and exclusive jurisdiction to the courts located in the judicial district of Montreal. For the avoidance of doubts, you hereby irrevocably waive your right to trial by jury in any Dispute.

10. LIMITATION OF LIABILITY [N/A to Québec Consumers]. To the maximum extent permitted by law, (a) Taiga will not be liable to you for any indirect, special, incidental, consequential or exemplary damages in connection with this Agreement, including, without limitation, loss of data, loss of profits, or otherwise, but excluding any damages which cannot be excluded under applicable laws and (b) Taiga’s liability to you under this Agreement shall be limited to the value of the Deposit, unless such damages cannot be excluded under applicable laws.

11. EXPORT CONTROL. You acknowledge and agree this Agreement is subject to export control laws. You represent and warrant that you are not on any restricted list pursuant to relevant export control laws, such as the United States Export Administration Act and Canada’s Export and Import Permits Act, and that you are not located in a country in the Area Control List (as defined in those regulations).

12. BENEFIT OF THIRD PARTIES. This Agreement is personal to you. The limited rights under this Agreement to pre-order a Vehicle cannot be sold, traded or otherwise conferred to any third party. There are no third party beneficiaries to this Agreement. Unless mutually agreed by Taiga and you, the individual entering into this Agreement is the only person with whom Taiga will enter into a corresponding Vehicle Purchase Agreement.

13. TERM; SURVIVAL. This Agreement enters into force at the Effective Date and ends upon the earlier of (a) the execution of a Vehicle Purchase Agreement, (b) the reimbursement of the Deposit by Taiga, or (c) by mutual agreement of the parties. All provisions which by their nature should survive the term of the Agreement shall survive the term of the Agreement.

14. GENERAL. Any waiver of a breach of any provision to this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach. If any part of this Agreement is held to be invalid or unenforceable, that part will be severed and the rest of the Agreement will remain in force. You may not assign this Agreement to anyone, and such assignment shall be considered null and void. Taiga may transfer or assign this Agreement upon written notice to you, and such successor or permitted assignee shall be bound by the same terms and conditions as Taiga. The parties acknowledge that they have required this Agreement and all related documents to be drafted in English. Les parties reconnaissent avoir demandé que le présent contrat ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.

By submitting your Pre-Order Form to Taiga on its website, you hereby agree to be bound by the terms of this Agreement.

Terms of Sale (Apparel)

1. OUR WEBSITE.

Taiga Motors Inc. (“Taiga”, “we”, “us”, “our”) operates the website www.taigamotors.com (“Website”). Our offices are located at 480 Lafleur Avenue, LaSalle, QC, H8R 3H9. Taiga is a Quebec corporation. “You” refers to the purchaser of merchandise and apparel made available by Taiga on the Website (“Products”), excluding vehicles and parts.

As of the current date, the Products are only available in Canada. Shipping is offered free of charge for any Order with a value over $100 Canadian dollars (taxes excluded) (limited time offer).

Une version française de ces conditions de vente est également disponible, veuillez-vous référer à celle-ci. Avant de procéder à une commande en anglais, notez que vous pouvez changer la langue du site internet et faire la commande en français.

2. TERMS AND CONDITIONS OF SALE.

These terms and conditions of sale (“Terms of Sale“) apply to the purchase of merchandise and apparel made available on the Website (except for vehicles and parts). The Terms of Sale are completed by Taiga’s Privacy Policy. Access and use of the Website itself is governed by Taiga’s website Terms & Conditions. Please read these Terms of Sale carefully and make sure that you understand them, before ordering any Products. We also invite you to save or print a copy of these Terms of Sale. Please note that before placing an order you will be asked to agree to these Terms of Sale. Once the order is made and confirmed by Taiga, the sale is confirmed.

3. PRODUCT INFORMATION.

a. Availability. All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we reserve the right to cancel your Order if it is the case. We make no representations or warranties that any of the Products on the Website will be available at any time or location.

b. Colours and Packaging. The images of the Products on our Website are for illustrative purposes only. We make efforts to display as accurately as possible the colours of our Products that appear on the Website. Because the actual colours seen on the Website depend on many factors, such as your monitor and settings, we cannot guarantee that your monitor’s display of any colour will be accurate. The packaging of the Products may vary from that shown on images on the Website.

4. PURCHASER RESTRICTIONS.

We offer Products for sale only to individuals who are minimally of 18 years of age, or who are of legal age to make such purchases where they live. The Products are made available for customers, and not for resale, distribution or any other commercial or business purpose. We reserve the right not to accept orders placed by persons other than consumers or orders placed by consumers under the applicable age in your territory. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Your purchase of Products does not imply or suggest any endorsement, affiliation or association with Taiga and its partners. You must possess a valid credit or debit card issued by a bank acceptable to the payment solutions provider leveraged by our Website. Payments will be processed by a third-party in accordance with Taiga’s Privacy Policy.

5. PURCHASE OF PRODUCTS. To purchase Products, the following steps need to be followed:

a. Order. On the Website, you select the Products you want, as well as the size(s) and quantities required. Then, the Website will prompt you to submit your personal information and shipping information. You should then carefully review the product specifications (including size, model, color, etc.), the relevant price, shipping costs, review and accept these Terms of Sale. By confirming your order, you accept your obligation to pay the total price in exchange for the Products you have selected and your order for Products is placed (once this process is complete, this constitutes an “Order”). Once you accept, you will be taken to the payment page hosted by our third-party payment solutions provider to make the payment.

b. Order Confirmation. Once the payment is processed, Taiga will confirm your Order by sending you an email to the email address you’ve indicated when placing your Order. If we discover an error in the price of any Product you have ordered, we may cancel the Order and you will receive a full refund. The confirmation email will contain all information relating to your purchase and will contain include these Terms of Sale.

d. Shipping Confirmation. Taiga will send you a shipping confirmation email as soon as your purchased Products are shipped. Shipping will be provided in accordance with Section 6 below.

e. Terms of payment. We are a Canadian company, and all prices are reflected in Canadian dollars (CAD) and do not include applicable taxes. We will inform you in advance of shipping costs or fees, if any, through the Website. Payment for the Products and all applicable delivery charges is in advance. We will not charge you Products that are unavailable and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account.

f. Security checks. To protect against fraudulent use of credit / debit cards, verifications may be undertaken by our third-party payment solutions providers. These checks can take various forms and may involve contacting you by telephone before an Order is processed.

6. SHIPPING AND DELIVERY.

Taiga will, at its sole discretion, select the carrier and such carrier’s terms and conditions shall apply for delivery. All times and dates for delivery in the shipping confirmation email are given in good faith and only represent an estimate. Delivery will be completed when we deliver the Products to the address you gave us upon placing the Order. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges and taxes. You can also track the progress of your delivery using the link that is found in your shipping confirmation email (if available, and subject to the carrier’s policies).

7. SATISFACTION AND RETURNS.

We truly hope that you will like your Taiga purchase, but we understand that this might not always be the case. If you are not satisfied with your purchase, you can request a return within 30 days of the delivery date of your Order. The item must be in its original packaging, unused, and in unaltered condition, and otherwise comply with this Section 7. If you wish to return your Product, please contact us at shop@taigamotors.ca and a Taiga representative will provide you with the appropriate instructions for return. Once the Product(s) are returned to Taiga in accordance with the above, Taiga will issue a full refund of the price paid using the same means of payment used by you in the Order. Taiga will process refund requests on an ongoing basis, but does not guarantee a specific timeline. Please note that your financial institution may take some time to process the transaction and update your bank statement. Returns are at your costs.

8. PRODUCTS WARRANTIES AND DISCLAIMER.

THE LAWS OF CERTAIN JURISDICTIONS (INCLUDING QUEBEC) DO NOT ALLOW THE LIMITATION OR DISCLAIMER OF IMPLIED WARRANTIES AND CONDITIONS. ACCORDINGLY, SOME OR ALL OF THE BELOW DISCLAIMERS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, TAIGA DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY OR FITNESS FOR A PARTICULAR PURPOSE (WHETHER ARISING FROM SALE OF GOODS STATUTES OR OTHERWISE), RELATING TO ANY PRODUCTS SOLD OR DISTRIBUTED BY TAIGA IN ACCORDANCE WITH THESE TERMS OF SALE.

9. LIMITATION OF LIABILITY REGARDING PURCHASES.

THE LAWS OF CERTAIN JURISDICTIONS (INCLUDING QUEBEC) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY OR OF CERTAIN DAMAGES. ACCORDINGLY, SOME OR ALL OF THE BELOW EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. THIS EXCLUSION AND LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN NO EVENT SHALL TAIGA OR ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION (COLLECTIVELY, “DAMAGES“) ARISING FROM OR IN ANY WAY RELATED TO THESE TERMS OF SALE. THESE DAMAGES INCLUDE, WITHOUT LIMITATION, LOSS ARISING FROM DEATH OR PERSONAL INJURY, PROPERTY LOSS, LOSS OF REVENUE, LOSS OF ANTICIPATED PROFITS AND LOST BUSINESS, DATA OR SALES, EVEN IF TAIGA OR ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, TAIGA’S AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS TO WHICH THE ALLEGED DAMAGES RELATE.

10. FORCE MAJEURE.

Taiga will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms of Sale that is caused by a force majeure event as defined under the Quebec Civil Code (“Force Majeure Event“).

11. WAIVER.

If either party fails to insist that the other perform any of its obligations under these Terms of Sale, or if either party does not enforce its rights against the other party, or delays in doing so, that will not mean that the concerned party has waived its rights against the other and will not mean that the other party does not have to comply with those obligations. If either party waives a default by the other, it will only do so in writing, and that will not mean that it will automatically waive any later default.

12. SEVERABILITY.

If any provision of these Terms of Sale is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein.

13. PERSONAL INFORMATION.

You will share personal information with Taiga if you purchase Products and these Terms of Sale apply. Rest assured that we take privacy seriously and we will only use your personal information in accordance with our Privacy Policy. Please take the time to read these policies, as they include important terms which apply to you.

14. LANGUAGE.

These Terms of Sales are available both in French and in English. The official language shall be French in the event of any conflict or ambiguity. Communications between Taiga and you and any proceedings in connection with these Terms of Sale and/or your use of the Website shall be in accordance with the language preference you have elected when placing your Order.

15. ENTIRE AGREEMENT.

These Terms of Sale, the Terms & Conditions and the Privacy Policy constitute the entire agreement between you and Taiga with respect to the Website and your purchase of Products, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Taiga for this matter.

16. CHANGES TO THESE TERMS OF SALE.

We may revise and modify these Terms of Sale from time to time. Only the version of the Terms of Sale in force at the time you place your Order will apply between you and Taiga. The date noted at the top of these Terms of Sales reflects the date at which the last update was made. Taiga does not commit to providing notice of any change to these Terms of Sale – please consult them prior to making an Order, as changes may be made on an ongoing basis.

17. GOVERNING LAW AND JURISDICTION.

These Terms of Sale shall be governed by, construed and enforced in accordance with the law of the province of Quebec, without giving effect to any conflict of law provisions and any dispute that may arise out of or in relation to the validity, conclusion, interpretation and/or performance of these Terms of Sale shall be brought before the courts of the district of Montreal, QC.

Limited Warranty – Apparel and Merchandise

Taiga Motors Inc. (“Taiga”) gives a LIMITED WARRANTY for the periods of time stated herein, subject to certain limitations, on the Taiga products you have purchased (“Warranty”). This Warranty applies to your new Taiga product purchased (“Taiga Product”) against manufacturing defects in the materials or workmanship, provided that the Taiga product is properly used, maintained, and stored in accordance with Taiga’s recommendations and in accordance with this Warranty.

For consumers, if the Taiga Product is:

Outdoor jacket or pants with insulation and/or waterproof shield, neoprene product, footwear, flotation vest;

A one (1) year limited warranty is offered against all manufacturing defect for fasteners, buckles, straps or zippers.

For consumers, if the Taiga Product is:

Short/Long-sleeve shirt, beach shorts, headwear, base layer or gloves;

A thirty (30) days limited warranty is offered against all manufacturing defect for fasteners, buckles, straps or zippers.

This Warranty cannot be transferred (including to a subsequent purchaser). The warranty begins on the date of the original purchase of the item from Taiga or an authorized seller.

Taiga’s liability for any purchase covered under this Warranty shall be limited to (i) repair, (ii) replace, or (iii) offer a credit for the defective products and the choice of remedy shall be at Taiga’s sole discretion. A refund may be provided for certain cases in accordance with applicable laws.

MAINTENANCE AND CARE

Taiga products are built to last if they are well maintained and properly used. Avoid leaving Taiga products in direct sunlight or using harsh detergents of chemicals as this may cause damages to fabrics or fading. Follow the cleaning and maintenance instructions provided with the Taiga products for proper care.

EXCLUSIONS OF WARRANTY

Taiga’s limited Warranty excludes:

Normal wear and tear;
Alterations to Taiga Products;
Improper maintenance or care;
Improper use or abuses (i.e., products that have been used for races or competitions); and
Damages caused by an accident, a crash or contact with a damaging element (i.e., stains, burns).

EXCLUSIONS OF LIABILITY

NOT VALID FOR QUEBEC CONSUMERS (AS DEFINED BY THE CONSUMER PROTECTION ACT, CQLR c P-40.1) – Except as otherwise expressly stated herein, Taiga makes no other warranty or representation of any kind, expressed or implied. The implied warranty of merchantability and fitness for a particular purpose are expressly excluded from this limited warranty. To the extent they cannot be disclaimed, the implied warranties are limited in duration to the life of the express warranty. This limited warranty also excludes incidental, consequential, special, exemplary, punitive and aggravated damages Including for economic loss arising from claims of product failure, negligence, defective design, manufacturing defect, and failure to warn and/or instruct. This exclusion is independent from and shall survive any finding that the exclusive remedy failed of its essential purpose. The remedies set forth in this warranty are the only remedies available to you under this warranty. Some States/Provinces do not allow for the disclaimers, limitations, and exclusions identified above and, as a result, they may not apply you.

CUSTOMER SERVICE

For questions or if you require additional assistance, please contact Taiga here or by writing us at: Taiga Motors Inc. (Warranty Claims), 480 Lafleur Avenue, Montréal, Québec, H8R 3H9.